Frequently Asked Questions
How to place a flower order on flowerland.com.mt?
Our website is set to be user friendly for our clients to choose their desired product they would like to send, no registration of your personal details are required to place your order therefore just choose the product from the selected occasion for the flowers and proceed to checkout.
Does Flower Land offer same day flower Delivery service?
Yes sometimes, Flower land does same day delivery service upon availability so we suggest you call us on +356 99512512 as to further ensure your flowers will be delivered on the same day and avoid disappointment.
I need flowers to be delivered in a specific time?
We are normally able to deliver within (4) four hours on confirmed orders. You may request a time frame in the additional information box when ordering or you can send us an e-mail with your specific time frame at: [email protected] , and we will do our best to accommodate your request, Important that for requested time frames you always allow a minimum of+3hours delivery open window).
Can I send flowers/gifts and remain anonymous?
Yes, you can leave the personal gift message blank and your order will be considered anonymous Flower Land will not share/give any personal/Individual data or information that may result from your purchase according to the national Data Protection Act.
What is the procedure if the recipient refutes to accept the flowers or Gifts?
If the recipient refuses to accept a delivery, the sender will be contacted by our sales team and be offered (2) options, 1: the recipient can collect the gift from our Showroom in Mdina road Qormi or 2: The sender may pay an additional € 5.00 to have the gift delivered to another address. (the sender will be held fully liable for the cost of the gift if un-delivered)
Can I order flowers/gifts if I’m ordering from abroad?
Yes, it is important to know the correct address where you want the flowers to be delivered, and to list a Local telephone/mobile number should the recipient not be available or not answer for the delivery as to be contacted by Flower Land sales team and have the gift delivered.
Need to send flowers but don’t know the address?
You can contact our sales team on +356 99512512 or [email protected] and they will contact the recipient for their address advising them they have an “Item” to be delivered with-out giving the recipient information regarding the Item.
Need to send flowers to a patient currently in hospital but don’t know ward color or other information?
Contact our sales team on +356 99512512 or [email protected] where they will check in which ward or hospital the recipient/patient is recovering.
I have received an email from flowerland.com.mt that the order has been created, does it mean the flowers will be delivered?
Your order is confirmed when you receive the payment confirmation email, if you have made a payment to Flower Land and it does not show a payment confirmation email in your email inbox please check in the spam section of your emails, if no email results please contact us immediately on +356 99512512 or email [email protected] to confirm your order and payment.
The delivery has not been made as know-one answered to the delivery person what will happen to the order?
Our delivery person is advised to try multiple times during his shift before returning your order back, should your order be returned first the flowers will be placed in our cold store, you will be contacted by phone or email for further instructions, should you wish your order to be re-delivered there is a € 5.00 additional charge or you can collect your order from our shop for free.
What should you write in the “recipient” section of your order?
In this section the NAME & SURNAME of the person that will be receiving the gift only should be written.
Will flowers be delivered to the address shown in the Paypal address?
NO, The flowers/Gifts will be delivered to the address that you have provided us during checkout on our website any other information eg: shipping address on your Paypal transaction will be ignored.
Want flowers to be delivered in a restaurant where the recipient will be for lunch or dining?
We do offer this service on a limited basis, so prior confirming or placing your order please ensure you have contacted our sales team on +356 99512512 or [email protected] for confirmation of your required delivery.
The flower composition is not exactly like the one you ordered why?
The flower bouquet composition may be different, due to the seasonal availability of fresh flowers it may be necessary to vary individual stems from those shown. Our skilled florists may substitute flowers for one similar in style, quality and value. Where our designs include a sundry item such as a vase or basket it may not always be possible to include the exact item as displayed. If such an occasion arises we will make every effort to replace the item with a suitable alternative.
Can I place an order by phone?
Yes you can contact us on +356 27496985 or +356 99512512 from 7.30am to 7.00pm (Central Europe Time) and our representative will take your order over the phone, It is important to specify the Item you would like to deliver and the address where you want the gift delivered to our representative, Payment is also processed over the phone by supplying to our representative your Credit/Debit card details.
This is done through a secure bank payment system and a receipt of payment will be sent to you by email, in the receipt we send you by email your bank/card details are not shown for security purposes,
Flower land does not store or keep any bank details on record after your purchase has been completed.
For security reasons we do not accept credit/debit/cards Bank or personal payment details through emails.
Do you offer an Alternative payment system apart from website or phone orders?
Payment on Pickup: where you can place your order over the phone with one of our representatives and pay upon collection of the selected Item from our showroom in Mdina road Qormi.
Payment on Delivery: where you can place your order over the phone with one of our representatives and pay upon delivery, Payment is done to our delivery person, Please note that €5.00 delivery charge apply for the delivery service.